CfPIE FAQs

Accounts & Registration

Q: Why do I need to create an account with CfPIE? I never had to create an account before.

A: Accounts are a new feature on our website. Creating a CfPIE account helps you view registration history and manage your training programs. All CfPIE course attendees must create an account. You must create an account even if you have taken classes with us in the past.

Q: How do I create an account with CfPIE?

A: When you register for a CfPIE training course, you will be prompted to create an account.

If you are registering yourself only, once you create an account you will be able to complete the checkout process.

Q: I would like to register myself and other people from my organization for a training course. How can I do this?

A: If you are registering yourself and other colleagues from your organization for a training course, please set up an account for each individual who is attending. This will allow that individual to access their account and track their training history.

Q: I am registering people other than myself for a training course. How can I do this?

A: If you are only registering other colleagues from your organization for a training course, please set up an account for each individual who is attending. This will allow that individual to access their account and track their training history.

Discounts

Q: What kind of discounts do you offer?

A: We offer Early Bird, Group, and Multiple Course Discounts. Visit our discounts overview page to learn more.

Classroom Training

Q: What is included with the cost of my classroom course?

A: The course tuition covers the course itself, materials, breakfast, lunch and break-time refreshments. Class fees DO NOT include accommodations, airfare or other travel costs. However, we do have negotiated rates with hotels that host our courses – see below for a list.

Q: Where are your classroom training sessions held?

A: CfPIE courses are conveniently located near major airports and transportation to and from the course site is readily available. Please consult our course locations and transportation page to find the airport closest to you.

Q: What time does my classroom course start/finish?

A: On the first day of class, check-in begins at 8:30am, with the course starting promptly at 9:00am. In most cases, our two-day courses run from 9:00 am to 5:00 pm each day. Most of our three-day courses run from 9:00 am to 5:00 pm on the first two days and from 9:00 am to 3:00 pm the third day. Classroom hours will be listed in your "Registration Confirmation Email". When booking your return travel, we strongly recommend that departures be scheduled at least two hours after the course ends on the final day. Thus, please do not make your flight arrangements until your "Registration Confirmation Email" is received as some of our course times vary slightly.

On-Site Training

Q: What is the minimum number of people needed to secure an on-site training?

A: A: We offer on-site training for organizations who have 10 or more attendees. In most cases, it is economical to bring a course on-site only if you have 10 or more who need training. Our On-Site Course Fees are based on the length of the course.

Certifications

Q: What do I need to do to get certification?

A: To obtain your certification, all you need to do is participate in three core courses and one elective course related to one of thirteen certification tracks. Once you complete the four courses, take the corresponding examinations and maintain an average minimum score of 70 percent, CfPIE will issue you your certification credentials.

Q: How much does certification cost?

A: The total cost of certification is dictated by which individual courses you select and when you register (per our discount programs). There is no additional charge for certification above the standard course fees.

Q: How can I participate?

A: One can register to participate in a certification program by calling us or going online. There is a drop-down menu on the registration form that lists each certification program associated with that course. If you prefer to call in your registration, state which program you would like to participate in at the time of registration.

Q: Where do I take the tests?

A: Tests are distributed to participants at the end of each course and should be taken in a proctored environment using the form and instructions provided. Completed tests should be mailed or faxed to 610-296-4304, or scanned and emailed to certification@cfpie.com for scoring. PLEASE NOTE: Make a copy of your completed test for your records. CfPIE cannot be held responsible for tests lost in the mail.

Q: How long is my certification good for?

A: Currently, we do not have an expiration date for our certification programs.

Q: Do I have to complete the courses in a certain amount of time?

A: No, but we suggest completing all four courses in a three year period as courses are constantly updated to reflect changes in industry.

Q: If I have already taken a course within the certification curriculum, can I take the test and have it count towards certification?

A: Yes, but only if you took that course within the last twelve months as our course content changes frequently.

Q: I noticed that some of the courses are too basic for me. Can I "test-out" of some of the more entry-level courses?

A: Yes, you are allowed to "test out" of ONE course for any certification track. However, you must attend the remaining three courses and complete the accompanying tests before "testing out" of the final course.

Cancellation Policy

Q: What is your cancellation policy?

A: Attendee Cancellation Policy – Classroom Courses
All cancellations must be in writing and are subject to a $350.00 cancellation fee. If cancellations are made more than 30 days prior to the course, a refund less the cancellation fee will be provided. If cancellations are made less than 30 days prior to the course, a voucher good for attendance at an upcoming course will be provided. The voucher, which can be used by the registrant or anyone else within his/her company, will be valued at the registration fee minus the $350.00 cancellation fee.

If a registered attendee does not cancel and fails to attend, neither a refund nor voucher will be issued. All course cancellations must be in writing and emailed sent to info@cfpie.com. Registrants are responsible for contacting the hotel and canceling their room reservations. CFPIE reserves the right to alter the venue, if necessary.

Substitution Policy – Classroom Courses
Substitutions are accepted at no penalty with written notification from the original registrant in advance of course. All substitution requests must be in writing and emailed to info@cfpie.com.